Sensitive Data

We do not gather any Sensitive Data from you. Sensitive data encompasses information pertaining to your racial or ethnic background, religious or philosophical beliefs, personal life, sexual orientation, political ideologies, membership in trade unions, details regarding your health, as well as genetic and biometric data. We also refrain from collecting any data related to criminal convictions and offenses. In situations where the law necessitates the collection of personal data, such as adhering to anti-money laundering and counter-terrorism financing regulations or fulfilling contractual obligations between you and us, it is imperative that you furnish us with the requested data. Failure to provide this information when requested could impede our ability to fulfill the contract, potentially leading to the cancellation of services you have requested. If such a situation arises, we will promptly notify you. We exclusively employ your personal data for the purposes for which it was initially collected or for reasonably compatible objectives as necessary. For further information regarding this matter, please contact us at privacy@ovhcaus.com.au. In instances where we contemplate utilizing your information for an unrelated, new purpose, we will inform you of this intention and clarify the legal grounds underpinning such processing. There may be instances where we are compelled or legally permitted to process your personal data without seeking your knowledge or consent.

How do we collect personal data?

We obtain personal data from you in several ways, primarily through the completion of forms when applying for our products and services or as part of your ongoing interactions with us. These interactions can occur via telephone, postal mail, electronic communications, or during transactions.

In certain instances, we may acquire this data from third parties. These third parties may include our agents and service providers, as well as individuals representing your interests, such as educational agents, educational institutions, and other parties to whom you have entrusted the disclosure of your personal information.

If you decide to furnish us with personal data concerning another individual, it is your responsibility to ensure that you possess the necessary authorization to disclose this information to us. Furthermore, you should be aware that we may collect, use, and disclose such data in accordance with our Global Privacy Policy statement. It is incumbent upon you to take reasonable measures to inform the concerned individual about this policy and, when applicable, secure their awareness and consent regarding the handling of their personal information.

Disclosures of your personal data

We collect personal data through forms filled out when applying for our products and services or through your ongoing interactions with us. These interactions may take place via telephone, mail, electronic communications, or during transactions.

Occasionally, we acquire this data from third parties, including our agents and service providers, as well as representatives such as education agents, education providers, and third parties authorized by you to provide your personal information to us.

If you furnish us with personal data about someone else, it is your responsibility to ensure that you have the requisite authorization to disclose this information

Data security

We have implemented stringent security measures to safeguard your personal data against accidental loss, unauthorized use, alteration, disclosure, or access. Access to your personal data is restricted to employees and partners with a legitimate business requirement to access such data. They are authorized to process your personal data solely based on our instructions and are obligated to maintain its confidentiality.

Furthermore, we have established protocols to address any suspected breach of personal data. If we are legally obligated to do so, we will promptly notify you and the relevant regulatory authority in the event of a breach.

Data retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This includes meeting any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider factors such as the quantity, nature, and sensitivity of the data, the potential risks associated with unauthorized use or disclosure, the purposes of processing, the feasibility of achieving these purposes through alternative means, and legal obligations.

For tax-related purposes, the law mandates that we retain basic customer information (including Contact, Identity, Financial, and Transaction Data) for a period of six years after the termination of the customer relationship.

In certain situations, we may anonymize your personal data for research or statistical purposes. In such cases, this anonymized information may be retained indefinitely without further notice to you.

Exchange of information

We may need to share your personal information with various parties, including our service providers and other third parties mentioned earlier. Some of these parties may be located outside your home country. These countries usually include your study destination and your country of origin.

Additionally, there may be instances where we need to transmit your information overseas to facilitate transactions you have requested, such as international money transfers. The specific countries to which we disclose your information will depend on the details of the transaction.

Furthermore, we may exchange information among members of the OVHC Aus, which includes Ovhcaus.com.au.

Your legal rights

Under data protection laws, you have various rights concerning your personal data. These rights encompass:

1. Access: You can request access to your personal data, free of charge. However, if your request is unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply.
2. Correction: If your data is inaccurate or incomplete, you have the right to have it corrected.
3. Erasure: You can request the deletion or removal of your personal data when there is no valid reason for us to continue processing it.
4. Restriction: In certain situations, you can request that we stop processing your data. This can be useful if you contest the accuracy of the data or if you prefer we store it rather than erase it.
5. Transfer: You have the right to receive your personal data in a structured, machine-readable format and transfer it to another data controller.
6. Object: You can object to the processing of your personal data if we are relying on a legitimate interest (or those of a third party) and you feel it impacts your fundamental rights and freedoms.
7. Portability of data: If the processing of your data is based on your consent or for the performance of a contract, you can request the data be provided to you or another data controller in a structured, commonly used, and machine-readable format.
8. Withdraw consent: If we rely on your consent to process your data, you can withdraw that consent at any time.

You won’t be charged for exercising these rights unless your requests are unreasonable. We might need specific information to confirm your identity and ensure your rights are protected. We aim to respond to all legitimate requests within one month, although it might take longer in complex situations. We’ll keep you informed if this is the case.

If you have concerns about how we collect and use your data, you have the right to contact a supervisory authority. However, we kindly ask that you reach out to us first so we can try to resolve any issues for you.

Third-party links

This website may contain links to third-party websites, plug-ins, and applications. Clicking on these links or enabling such connections may result in third parties collecting or sharing data about you. Please note that we do not have control over these third-party websites and their privacy practices. We are not responsible for their privacy statements or how they handle your data. When you navigate away from our website, we strongly recommend that you review the privacy policy of each website you visit to understand how your data may be used and protected.

Marketing

By agreeing to download gated content provided by AIA, you are giving your consent to receive email communications containing related content from AIA and OVHC AUS. If you wish to stop receiving these email or direct message communications, you can unsubscribe by following the instructions provided in those messages or by sending an email to info@ovhcaus.com.au

We may also inquire if you would like to receive promotional emails from us or other companies regarding products and services that might interest you. We will only share your information with companies outside the AIA if you grant us permission to do so. If you ever decide that you no longer want to receive these emails, please send an email to info@ovhcaus.com.au to unsubscribe.

In certain cases, we utilize remarketing techniques to advertise online to individuals who have visited our website.

Third-party vendors, including Google, display our ads on external websites using cookies to deliver ads based on your previous visits to our website.

You can opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Log files

Every time someone visits our website a log file is generated on our server. This contains information such as the user’s IP address, the pages they browsed and the duration of the visit. We collect this information to help us improve our site and diagnose any problems. No individual data will ever be shared from these log files.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

What’s a cookie? 

• A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
• Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse you are authorising the use of cookies. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

• We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
• Cookies are either:
  – Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
  – Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
• Cookies can also be categorised as follows:
  – Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
  – Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
  – Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Changes to our Global Privacy Policy.

From time to time, it may be necessary for us to review our Global Privacy Policy. Any changes we make will be posted on this page and where appropriate, notified to you by email.

This Global Privacy Policy relates to AIA and any of its subsidiaries, including OVHC AUS.